Maintenance Coordinator
Company: Penske Logistics
Location: Jamaica
Posted on: May 9, 2024
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Job Description:
POSITION SUMMARY: The Maintenance Coordinator will complete
maintenance customer service, inventory and administrative
processes of the branch (branches) that support maintenance
operational efficiency, effectiveness, customer satisfaction and
profitability. The Maintenance Coordinator will provide superior
customer service and communication to internal and external
customers. Support the branch financial manager by providing
guidance and information that contributes to branch performance and
profitability. The Maintenance Coordinator role has
responsibilities in the two main areas of Parts Administration and
Service Counter Support. Each associate will have a unique
accountability list as outlined by their Branch Financial Manager.
The list of Key Responsibilities shown below includes all areas.
This position will be located at the Penske facility at 163-01
Rockaway Blvd in Jamaica, NY. Range for this position: $18.94 -
$23.65/hr. KEY RESPONSIBILITIES Maintenance Service Customer
Support • Maintain Service Net Planner with PMs campaigns, repairs
from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
Start R/O's, schedule pick-ups and vendor outside work. • Partner
with Centralized PM Scheduling Operations and Outside RO Management
teams to foster collaboration in support of the customer. • Greet
customers at the location and provide quality phone service.
Respond to customer inquiries regarding billing and scheduling.
Inventory Productivity • Full oversight of inventory productivity
at the branch(es) for timely service support while mitigating risk
of inventory loss. • Maintain optimal inventory levels through
ordering parts according to sourcing procedure ensuring suppliers
deliver purchases defect-free and on-time through partnering with
Centralized Parts Ordering on a daily basis. • Receive and store
parts in an organized and easily accessible manner. Ensure that
updates to PartsNet occur timely, complete frequent inventory cycle
counts and ensure parts are available when needed. • Manage the new
& used battery inventory and ensure that tires are on hand in the
right quantity and specifications in an organized manner. • Ensure
warranty items are shipped and are received on time, as well as
follow-up on returns and warranty-grams in partnership with the
warranty department. Process Analytics • Perform process analyses
and reviews in areas such as Inventory, maintenance profitability,
warranty campaigns, cycle counts, RO reviews and other areas.
Investigate and recommend solutions and/or guidance to issues
posing a risk to the drivers of profitability. • Use systems such
as ServiceNet or AS400 to understand the operational dynamics for
problem solving and process improvement. Other Responsibilities •
Projects and tasks as assigned by Branch Financial Manager and
District Financial Manager. Qualifications: • High school diploma
or equivalent required, degree preferred • Interpersonal and
relationship building skills with an ability to collaborate with
branch team members. • Competent written and verbal communication
skills • 2 years+ experience in customer service and operations
experience required • 2 years working in service and parts
department preferred • Agile and quick learner, enjoys
collaborative projects and continuous education • Advanced computer
skills including Microsoft Word, Excel, Outlook and PowerPoint
required • Regular, predictable, full attendance is an essential
function of the job • Willingness to work the required schedule,
work at the specific location required, complete Penske employment
application, the ability to pass a drug screen and physical as
required by the Department of Transportation, and potential travel
within a near geography for training are required.. Physical
Requirements: -The physical and mental demands described here are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. -The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. -While performing
the duties of this job, the associate may be required to stand,
walk, and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. -Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer. Job Category: Administrative Job Function: Administrative
Support Job Family: General Administration Address: 163-01 Rockaway
Blvd Primary Location: US-NY-Jamaica Employer: Penske Truck Leasing
Co., L.P. Req ID: 2405784 Date posted: 05/08/2024
Keywords: Penske Logistics, Greenwich , Maintenance Coordinator, Professions , Jamaica, Connecticut
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