Customer Service and Collections Specialist

Company: Robert Half
Location: Greenwich
Posted on: May 25, 2023

Job Description:

Description
Robert Half is partnering with a Fintech company in lower Fairfield County to hire a Customer Service & Collections Specialist. Reporting to the Director of Customer Service & Collections, the Customer Service & Collections Associate will perform an integral part of collections activity communicating with our client's borrowers by placing calls and/or correspondence to optimize payments. This is an in-person role and cannot done be remotely.
The responsibilities will include:

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  Contact customers via telephone, email, and text message and arrange/negotiate to bring the account current while complying with internal policy and procedures.
  
  
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  Respond to incoming phone and email customer service inquiries.
  
  
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  Document all interactions with 100% data integrity in the appropriate CRM system.
  
  
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  Identify opportunities to improve and scale the collection processes on behalf of our client's bank partner and share with the rest of the business.
  
  
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  Investigate, research, and track consumer information using online skip tracing tools.
  
  
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  Operate in a goal-oriented environment, achieving individual and team performance targets.
  
  
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  Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and internal regulations.
  
  
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  Daily/weekly reporting to direct supervisor.
  
  
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  Other Collections and Customer Service functions as assigned by management.
  
  
  Requirements
  The ideal candidate will have the following:
  
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    Bachelor's Degree
    
    
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    1-3 years' experience in call center collections and / or customer service.
    
    
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    Strong understanding of the Fair Debt Collection Privacy Act (FDCPA)
    
    
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    Financial Services experience
    
    
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    First party collections experience strongly preferred.
    
    
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    Availability to work full-time.
    
    
    The ideal candidate will possess the following core competencies:
    
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      Display strong communication, analytical, and problem-solving skills.
      
      
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      Excellent negotiation and problem-solving skills.
      
      
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      Organized, detail-conscious, and task-oriented mindset.
      
      
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      Committed to excellent customer service.
      
      
      If you feel you are the correct fit for this role, please apply and email your resume directly to Michelle.Kenney@RobertHalf(.com)
      Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
      Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
      All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
      - 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .

Keywords: Robert Half, Greenwich , Customer Service and Collections Specialist, Accounting, Auditing , Greenwich, Connecticut