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Customer Success Manager

Company: Gambit Technologies
Location: Greenwich
Posted on: September 2, 2020

Job Description:

A leading financial technology provider is searching for a Customer Success Lead to build, shape, and own the function servicing their fortune 100 client base. You will be joining a small close-knit highly collaborative team building high-performance client facing software.-- This is a hybrid-position that provides opportunity to learn and master a dynamic set of responsibilities across implementation, operations, support, consulting, and customer success as well as future opportunity to build a team. Responsibilities: Build, Shape, and Implement a highly effective scalable support machine to serve the client base most effectively Support customer issues through phone communications, emails, and platform chat functionality as needed Perform customer success reviews that include achieving goals related to customer satisfaction, issue resolution, and future expansion of services Compile and organize customer data for strategic meetings Document user feedback for future enhancements and overall product vision Requirements: 1 year + in a customer facing role, preferably working in a SaaS business Demonstrated experience working on multiple projects, interfacing with internal and external stakeholders Proven ability to maintain highly valuable and outcome-based relationships with enterprise customers Excellent written and oral communication skills Excitement about working for a start-up environment and comfort with degrees of ambiguity Self-starter that can identify gaps in the product and attempt to create a solution

Keywords: Gambit Technologies, Greenwich , Customer Success Manager, Executive , Greenwich, Connecticut

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