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Manager, Social Media

Company: GXO Logistics
Location: Greenwich
Posted on: January 8, 2022

Job Description:



Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of. As the Manager, Social Media, you will spearhead content ideation and publication for a rapidly expanding audience. Working creatively with the broader Communications team, you'll develop a growing community whose engagement defies B2B stereotypes; pioneer GXO's presence on next-generation social platforms; and further a culture that champions diversity, achievement, and community service. Put your skills to work for us, and we will give you the tools, resources, and support to build a career that isn't just one you'll be proud of, but one you'll love. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you'll do on a typical day:

  • Ideate, create, and publish highly engageable, on-brand content that shares the achievements and culture of our diverse workforce
  • Oversee our editorial calendar and time organic posts to maximize performance and drive consistent content globally
  • Network across departments and business units to source meaningful stories and develop long-term campaigns, supporting efforts in Public Relations, Talent Acquisition, Customer Service and Marketing, and managing the rollout of related videos, podcasts and supporting media
  • Spearhead GXO's presence on next-generation social media platforms like Tiktok, while maintaining growth momentum on conventional channels such as Facebook, Twitter, Instagram and Linkedin
  • Manage, engage with, and moderate content from across GXO's social community, collaborating with our Customer Service, Employment Brand, and international teams to maintain an active connection with the followership
  • Routinely research metrics and report on campaign and channel performance for executive stakeholders; employ social listening tools to track brand sentiment, monitor crises, and offer real-time insight as situations evolveWhat you need to succeed at GXO:At a minimum, you'll need:
    • Bachelor's degree or equivalent related work or military experience
    • 5 years' experience in social or digital media management; proven track record crafting content and campaigns that inspire engagement on behalf of a brand
    • Superb verbal and written communication skills, and a strong familiarity with the Associated Press writing styleIt'd be great if you also have:
      • Bachelor's degree in Digital Media, Communications, Marketing or related field
      • Experience with social media publishing, engagement, listening and reporting tools (e.g. Khoros, Sprinklr, Talkwalker, Brandwatch, or similar software), as well as native platform analytics
      • An eye for design, photographic, and/or video composition
      • A particular passion for media-driven social platforms such as Instagram and TikTok
      • Experience handling HR, customer service, or similar inquiries with humanity, compassion, discretion and professionalism
      • Ability to independently identify and resolve complex problems
      • An unwavering positive attitude and approach to your job, your coworkers, and life in generalWe engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
        GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Keywords: GXO Logistics, Greenwich , Manager, Social Media, Executive , Greenwich, Connecticut

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