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Americas Alliance Director - Telecom, Media, Technology Sector

Company: CBRE
Location: Armonk
Posted on: July 1, 2024

Job Description:

Americas Alliance Director - Telecom, Media, Technology Sector

Job ID




Service line

GWS Segment

Role type


Areas of Interest

Facilities Management


Armonk - New York - United States of America, Danbury - Connecticut - United States of America, Greenwich - Connecticut - United States of America, Hoboken - New Jersey - United States of America, Jersey City - New Jersey - United States of America, Mount Kisco - New York - United States of America, New York City - New York - United States of America, Poughkeepsie - New York - United States of America, Scarsdale - New York - United States of America, Stamford - Connecticut - United States of America, Union City - New Jersey - United States of America, White Plains - New York - United States of America

Alliance Directors are responsible for overseeing all aspects of the Client relationship across all geographies and service lines. This role is crucial in building and maintaining the relationship serving as liaison for CBRE to our Client. These individuals are expected to develop and lead all growth initiatives for their account while acting as trusted advisors to our Clients. They are also accountable for understanding their Client's key challenges and providing creative and innovative solutions to complex issues and overall business objectives. The Alliance Director will be a strategic, creative, proactive, organized and financially astute professional who takes pride in running a complex business that is profitable, risk mitigated, operationally efficient, and consistently yields very satisfied Clients.


  • Acts as the (global when applicable) single point of contact for overall account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications. Responsible for the profitability of the assigned corporate account.
  • Becomes a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication. Create and cultivate a friendly and enjoyable work environment that fosters innovation and productivity.
  • Partners with CBRE service line leaders and subject matter experts to provide a diverse offering of innovative solutions to complex Client problems. Involved in developing strategic plans, occupancy strategies and identifying opportunities that lower operating risks and costs.
  • Responsible for developing client presentations.
  • Oversees applicable service lines based on contract structure which can include numerous variations of Facilities, Project and/or Transaction Management as well as CBRE's Consulting services. Provides day-to-day leadership to the account-based resources and drives framework and consistency across multiple geographies.
  • Coordinate quarterly performance reviews between the Client and CBRE based on key performance indicators (KPIs) outlined in the executed contract. Optimize current procedure while developing effective standard operating procedures (SOP) for the account.
  • Responsible for financial performance by setting appropriate operational goals while developing capital & operating budgets that meet Client expectations.
  • Responsible for contract compliance and governance
  • Develop and maintain a safety culture throughout all levels of the account.
  • Presents written recommendations to Clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations. Generates a robust communication and governance strategy and ensures accuracy of reporting and Client submittals.
  • Negotiates new management agreements and encourage extension/renewal of existing agreements.
  • Responsible for identifying training needs, tracking performance, developing and motivating direct reports/account team.
  • Oversees hiring, terminating, compensation, and performance evaluation for all account dedicated employees.
  • Continues to develop service level models for unique business settings while constantly evaluating and looking to implement creative solutions that are flexible and scalable.
  • Leads the team across diverse locations, creating operating leverage and efficiencies. Integrate processes across services according to Client protocols. Source, adopt and implement best practices that will drive efficient and effective solutions that benefit the Client.
  • Establishes management and control procedures to assure assignments comply with established standards for contract compliance, quality control, use of appropriate management means and methods, adherence to budgets and completion according to approved schedules.
  • Responsible for identifying account growth opportunities in tandem with service line leaders and solution lead and driving the process inclusive of developing content, pricing and presentations where applicable.


    The requirements listed below are representative of the knowledge, skill, and/or ability required.


    • Bachelor's degree (BA/BS) from four-year college or university and a minimum of ten plus years of related experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting.
    • CFM, FMA industry certifications recommended, other Engineering, Business or technical training or certifications a plus. 6 Sigma, Greenbelt preferred.
    • Strong interpersonal skills: ability to effectively facilitate communications at all leadership levels
    • Ten plus years of experience directing and evaluating performance and possess excellent written, verbal, and presentation communication skills
    • Must have the ability to travel; international travel may be required based on account needs
    • Extensive knowledge and experience in resource allocation and implementation concepts
    • Strong change agents preferred.
    • Must have strong management and leadership skills and experience with human resource and performance management processes.
    • Excellent technical, interpersonal, and analytical skills required.
    • Excellent written and oral communications skills required.
    • Proven ability in talent assessment. Selects and hire new staff as needed. Ability to provide training and development for staff that drives personnel growth and retention.
    • Actively participate in local real estate community to ensure CBRE has a prominent role in the community and support solutions team in developing new business.
    • Responsible for developing strategic planning initiatives and driving activities associated with meeting the account objectives.


      • Based on information made available to CBRE, the Alliance Director will coordinate and consolidate the operating budget forecasts for all services pursuant to the contract in conjunction with the representative from each Service Line. The AD will provide the budget forecasts in a timely manner which will contain the following:
      • Major role in developing and maintaining account profitability and mitigating any potential risks where possible.
      • Obligations pursuant to each service line scope under the Master Services Agreement
      • Estimated annual gross revenue per service line.
      • Cost of reimbursable staff and related expenses
      • Operating budgets for non-transactional services as defined in the service lines scope documents.
      • Estimates for additional services as may be requested by Client that are outside of the defined contract scope.


        Reports for each service line will be coordinated, integrated and managed by the Alliance Director, in conjunction with the representative of each service line provided to Client under the contract. Reports, pursuant to the terms of the contract, will be delivered on time, in a consistent and Client acceptable format. Coordinate and present annual reviews with representatives of each service line, pursuant to the terms of this contract.

        CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Alliance Director position is $200,000 annually and the maximum salary for the Alliance Director position is $250,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

        Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

        Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

        NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

        CBRE GWS

        CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

        Find out more

Keywords: CBRE, Greenwich , Americas Alliance Director - Telecom, Media, Technology Sector, Executive , Armonk, Connecticut

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