Associate Director, SAP Role Mgmt & End User Training

Company: Merck Gruppe - MSD Sharp & Dohme
Location: Rahway
Posted on: May 9, 2025

Job Description:

Job DescriptionAssociate Director, SAP Role Mgmt & End User TrainingThe Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's' IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.A focused group of leaders in each Tech Centre helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.Role OverviewThis Associate Director role will report into the SAP Platform's Role Management & Training (RM&T) function. This function manages processes and tools enabling system access, end user training, business readiness for solution deployment and on-going sustainment.The SAP Platform Team, part of the EIT organization, owns our company's SAP Global Template which enables enterprise-level capabilities through harmonized business processes and data. The team is responsible for the operation of all SAP and integrated solutions, governance of the associated enterprise assets, and cost-effective delivery of capabilities to support achievement of immediate and future state business objectives.What will you do in this role
  • Strategy & Leadership: Management and evolution of End User Training (EUT) strategy, and related processes and tools, for SAP Platform team in alignment with broader SAP Platform and EIT team strategy and objectives
    • Provide thought leadership / insight into future state EUT strategies to support our company journey to S/4 (Learning strategies, delivery methods, content development, extended training network, training environment & data, etc.)
    • Evaluation of tools available in marketplace to support end user learning in an S/4 environment (and assessment vs. current state tools)
    • Definition of approach and key transition activities associated with "future state" EUT strategy for SAP platform as part of S/4 journey.
    • Ownership of, and accountability for:
      • COMET SAP End User Training Curriculum
      • COMET Training Environment (in context of program's broader landscape management strategy)
      • COMET Extended Trainer Network
      • SAP Platform Team primary point of contact with enterprise learning organization and enabling technologies (e.g. Success Factors)
      • Development of strategy to effectively leverage our company's investment in SAP Learning Hub to best enable transition to S/4
      • Management of objectives & key results (OKRs), issue resolution, budget, and resource planning for EUT items outlined above.
      • Technology & Tools: Ownership of various technologies which Role Management & Training team uses regularly to meet its core objectives, including team sites and shared drives.
      • SAP Deployment & Sustainment (Deliver against the Portfolio Roadmap): Support; Lead execution of key EUT-related activities enabling new deployments of COMET capabilities and managing EUT Sustainment activities. These activities include:
        • Deployments / Projects:
          • Partner with regional Change Management global and regional leads to provide guidance on End User Training strategy.
          • Accountable to assure appropriate levels of global support for deployment project teams in areas ofCalendar development strategy, build and management.Management of centralized reporting to support execution (e.g. training completion reports)Activities related to centralized role provisioning activities to finalize role assignments in COMET production environments.
          • Sustainment:
            • Accountable for Instructor Network & Community of Practice
            • Accountable for EUT related efforts associated with production support (training environment, training data, accounting for enhancements with EUT impacts in Live Markets, etc.)What should you have
              • Bachelor's degree in information technology, Computer Science, or any Technology stream.
              • 8+ years of End User Training and Business Readiness Strategy Development (preferably in context of an S4 deployment or an S4 transition project)
              • Planning and Execution of Change Impact Assessment activities and End User Training for a large global SAP User community
              • Experience with Adult Learning Strategies and methods
              • Experience with learning tools such as Success Factors (myLearning)
              • Experience with SAP Learning Hub product offering
              • Extensive experience with SAP role design, training, and managing system access is required.
              • Extensive experience leading user readiness efforts in an S4 program (preferably in a transition from an existing SAP solution platform
              • Significant experience managing medium to large projects (developing plans, identifying resource requirements, tracking progress, managing issues, etc.)
              • Personal accountability, teaming, and organizational skills to drive and track success.
              • Ability to collaborate in a matrix organization, participating in cross-divisional projects and building peer relationships.
              • Strong interpersonal skills and a track record of interacting with executive stakeholders.
              • Strong problem solving and analytical skills.
              • Aptitude and interest for learning new technology.
              • Aptitude for 'translating' business needs into relevant technical strategies and solutions.
              • Excellent communication skills
              • Experience with Agile Methodologies, Demand Management Tools (Jira) and collaboration tools (Confluence, Mural, MS Teams) is preferred.Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.Who we areWe are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.What we look forImagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.#HYDIT2025Current Employees apply Current Contingent Workers apply Search Firm Representatives Please Read Carefully
                Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status:RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:HybridShift:Valid Driving License:Hazardous Material(s):
                Required Skills:Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs
                Preferred Skills:Job Posting End Date:06/6/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
                Requisition ID:R336572
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Keywords: Merck Gruppe - MSD Sharp & Dohme, Greenwich , Associate Director, SAP Role Mgmt & End User Training, Executive , Rahway, Connecticut