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Customer Service Representative

Company: Aerotek
Location: Greenwich
Posted on: April 25, 2021

Job Description:

Description:MUST HAVES:1. High End Retail2. Customer Service3. Microsoft OfficeJob Duties:1. Book appointments, coordinate and re-schedule patients and confirms appointments using computerized system.2. Answering high volume phone queue (70 per day average) Mondays are busiest 3. Screens calls, takes messages and directs to appropriate triage.4. Block schedules for surgeries, vacations, PTO, etc.5. Prepares the daily schedule of physicians' office, OR and on-call coverage.6. Televox: check reports for cancellations daily and remove from schedule.7. Record details of inquiries, comments and complaints.8. Opens and closes switchboard according to established procedure.9. Follows all HIPAA regulations as instructed.10. Check New Patient list for duplicates.11. Communicate and coordinate with internal departments.12. Customer service email correspondence (must have proper grammar to compose emails to clients.)13. Follows ONS' policies and procedures.14. Perform administrative functions/tasks and other duties/projects as assigned.Additional Skills & Qualifications:1- Minimum 1 year of experience working in a high end retail or hospitality experience2. Knowledge of Microsoft OfficeNICE TO HAVE:- Bilingual SpanishExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Greenwich , Customer Service Representative, Hospitality & Tourism , Greenwich, Connecticut

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