Customer Service Associate / Accessioning - Lake Success, NY
Company: UnitedHealth Group
Posted on: September 18, 2023
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
This position is full - time (40 hours / week), Monday - Friday.
Employees are required to work 10:00 AM - 6:00 PM including the
flexibility to work occasional overtime and weekends based on
business need. Our office is located at 2800 Marcus Ave, Suite 103,
Lake Success, NY, 11042.
We offer 12 weeks of paid training. The hours during training will
be 10:00 AM - 6:00 PM from Monday - Friday.
- Provide excellent customer service
- Constantly meet established productivity, schedule adherence,
and quality standards
- Respond to complex customer calls
- Resolve customer service inquiries which could include:
- Benefit and Eligibility information
- Billing and Payment issues
- Customer material requests
- Physician assignments
- Authorization for treatment
- Explanation of Benefits (EOB) You'll be rewarded and recognized
for your performance in an environment that will challenge you and
give you clear direction on what it takes to succeed in your role
as well as provide development for other roles you may be
- High School Diploma / GED (or higher) OR 10+ years of
equivalent working experience
- 1+ years of customer service experience with analyzing and
solving customer problems OR 1+ years of experience in an office
setting environment, using the telephone and computer as the
primary instruments to perform job duties
- Basic proficiency with using Windows personal computer
applications, which includes the ability to learn new and complex
computer system applications
- Ability to work any shift between the hours of 10:00 AM - 6:00
PM from Monday - Friday including the flexibility to work
occasional overtime and weekends based on business need Soft
- Ability to navigate a computer while on the phone
- Ability to multi - task, this includes ability to understand
multiple products and multiple levels of benefits within each
- Ability to remain focused and productive each day though tasks
may be repetitive New York Residents Only: The salary range for New
York residents is $16.00 - $23.13. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Greenwich , Customer Service Associate / Accessioning - Lake Success, NY, Hospitality & Tourism , Greenwich, Connecticut
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