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IT Support Specialist

Company: Interactive Brokers Group, Inc.
Location: Greenwich
Posted on: April 5, 2021

Job Description:

Interactive Brokers has been at the forefront of the Fintech space for over 42 years and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. We are looking for IT Support Specialist to join our Technical Clearing Operations team. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and business technology must be maintained, monitored and supported across the globe 24/7. To achieve that goal, Interactive Brokers maintains a team of operations associates around the world to monitor and troubleshoot all issues pertaining to the clearing system. The operations associate job involves interacting with business and development teams to provide ongoing support to our automated systems, to provide an enhanced customer experience and to ensure that all systems are functioning properly on a daily basis. As an IT Support Specialist your key responsibilities are to:

  • Monitoring all aspects of the Interactive Brokers automated Clearing System.
  • Analyze, address, escalate and resolve clearing system operational issues.
  • Interacting with various departments within the organization to communicate problem status and resolution.
  • Analyzing existing business workflows to develop new monitoring tools and automate process monitoring.
  • Acting as a primary escalation point for all post trade technical--issues.
  • Working with our external vendors on connectivity, migrations, and new system setups.
  • Maintaining optimum daily clearing system processing flows. Qualifications, Skills, & Attributes
    • Bachelor's degree or equivalent in business, finance, or technology
    • Prior experience in the financial industry is a plus, but not required.
    • Experience with Unix / Linux style command line interfaces
    • Knowledge of UNIX operating systems, Shell Scripting, PERL.
    • A keen desire to explore and learn new concepts, systems and technologies.
    • The ability to analyze and solve problems promptly and accurately in a fast-paced changing environment.
    • Self-starter who can handle a problem from start to finish.
    • Effective communication skills written and verbal. Company Benefits & Perks
      • Competitive salary, annual performance-based bonus and stock grant
      • Retirement plan (401k) with competitive company match
      • Excellent health and welfare benefits including medical, dental, and vision benefits
      • Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
      • Paid time off and a generous parental leave policy
      • Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
      • Corporate events including team outings, dinners, volunteer activities and company sports teams
      • Education reimbursement and learning opportunities
      • Modern offices with sit/stand desks and multi-monitor setups Company Overview Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR's premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field. Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools. Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg, Russia, Singapore, Switzerland and United Kingdom. IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world. Click HERE to view a short video with a few words from current Interactive Brokers employees. Do you now, or will you in the future, need sponsorship from an employer in order to obtain, extend or renew your authorization to work in the United States? Please note: if you are on F-1 Optional Practical Training (OPT) answer YES. We will review your individual case if selected for a position. --*
        -- If you selected Employee Referral, College/University, or Other Please type details:
        LinkedIn Profile
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        I certify that all information I have provided in order to apply and secure employment with this employer is true, complete and correct.I understand that any information provided by me that is found to be false, incomplete or misrepresented in any aspect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered. --*
        Please select Are you currently subject to any employment agreement with another company that includes a non-compete, non-solicitation or related post-employment obligations? --*
        -- U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Interactive Brokers are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Interactive Brokers Group, Inc., Greenwich , IT Support Specialist, Other , Greenwich, Connecticut

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