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IT Support

Company: Interactive Brokers
Location: Greenwich
Posted on: April 30, 2021

Job Description:

This position is available in multiple locations, Greenwich, CT and Chicago, IL Join the INTERACTIVE BROKERS Team! Interactive Brokers has been at the forefront of the Fintech space for over 42 years and we pride ourselves on being a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. Interactive Brokers seeks an individual to join our expanding Technical Operations team. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and other crucial business technology must be maintained, monitored and supported with vigilance, tenacity and precision across the globe 24/7. To achieve that goal, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals unbound to one specific skill or discipline. With bushido spirit, these operators develop tools, systems, and solutions to ensure the correct function of the various systems encompassing Interactive Brokers platform. The operators gain experience and provide additional value working under the expert direction of senior trade, skill, and industry experts to resolve complex issues with specific technology, hardware and software components. You will be responsible to:

  • Monitor all aspects of the Interactive Brokers global brokerage system.
  • Analyze, address, escalate and resolve brokerage system operational issues.
  • Communicate with exchanges to configure, test, and implement new trading technologies.
  • Work with our developers to design new and improved existing brokerage processes.
  • Analyze existing business workflows to develop new monitoring tools and automate process monitoring.
  • Act as primary escalation point for all technical issues.
  • Strong English communication skills.
  • The ability to safely lift and carry up to fifty pounds You are someone who will have:
    • A Bachelors or apprenticeship in a technical discipline.
    • An in-depth knowledge of computers, networks and technology.
    • The ability to analyze and solve problems promptly and accurately in fast-paced environment. Preferred qualifications:
      • Prior experience in a technology position
      • Experience with Unix / Linux style command line interfaces
      • Prior experience with scripting languages (e.g. Shell, Perl, Python)
      • A keen desire to explore and learn new concepts, systems and technologies. Company Benefits & Perks
        • Competitive salary, annual performance-based bonus and stock grant
        • Retirement plan (401K) with company match
        • Excellent health and welfare benefits including medical, dental, and vision benefits
        • Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
        • Paid time off and a generous parental leave policy
        • Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
        • Corporate events including team outings, dinners, volunteer activities and company sports teams
        • Education reimbursement and learning opportunities with Udemy
        • Modern offices with sit/stand desks and multi-monitor setups

Keywords: Interactive Brokers, Greenwich , IT Support, Other , Greenwich, Connecticut

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