Auto Field Appraiser - NYC & Long Island
Company: The Hanover Insurance Group
Posted on: May 14, 2022
For more than 160 years, The Hanover has been committed to
delivering on our promises and being there when it matters the
most. We live our values every day, demonstrating we CARE through
our values, ESG initiatives and IDE journey.
Our Claims team is currently seeking Auto Field Appraiser in the 5
boroughs of New York City, Nassau, Suffolk, and surrounding
counties. This is a full time, non-exempt role.
The position is responsible for all aspects of the appraisal
process for damage included but not limited to automobiles, trucks,
motor homes, travel trailers, motorcycles and snowmobiles.
Responsibilities include physical inspection of vehicle damage,
written documentation of damage, appraisal of repair costs,
negotiation of cost-effective repair alternatives according to
Company guidelines, entry of appraisal into Company system, and
timely completion of assignments. Company vehicle provided.
IN THIS ROLE, YOU WILL:
- Perform physical inspections of vehicle damage as part of claim
adjusting process; may handle inspections associated with highly
complex claims with minimal oversight.
- Prepare written repair cost estimates, applying Company
guidelines and State regulations and exercising independent
judgment when warranted.
- Negotiate cost-effective repair figures according to Company
guidelines and State regulations.
- Perform timely supplemental inspections of additional damage
discovered during course of repair.
- Demonstrate awareness of and identifies fraud indicators.
- Apply knowledge of basic policy coverage.
- Be responsible for completing field appraisals on an automated
appraisal system at the time of inspection or estimate review.
- Be responsible for determination of actual cash values for
total loss vehicles.WHAT YOU NEED TO APPLY:
- 3 - 5 years of related appraisal experience, preferably with an
- High school diploma or equivalent; college degree
- With minimal oversight, performs work independently within
specified limits and authority.
- Shows a willingness to adapt to new or different changing
situations, requirements or priorities.
- Must be flexible with respect to work scheduling issues or
changes that may arise unexpectedly due business needs or
- Ability to negotiate skillfully in difficult situations with
both internal and external groups.
- A valid State driver's license, clear MVR, and Appraisal
- Strong negotiation skills and the ability to deal with conflict
and resolve issues promptly and fairly is key.
- Familiarity with CCC One or another auto estimating system
required along with Windows proficiency, Excel and Word.This job
posting provides cursory examples of some of the job duties
associated with this position. The examples provided are not
complete, and the position may entail other essential and
job-related functions and responsibilities that employees will be
required to perform.
It's not just a job, it's a career, and we are here to support you
every step of the way. We want you to be successful and fulfilled.
Through on-the-job experiences, personalized coaching and our
robust learning and development programs, we encourage you - at
every level - to grow and develop.
We offer comprehensive benefits to help you be healthy, build
financial security, and balance work and home life. At The Hanover,
you'll enjoy what you do and have the support you need to
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of BenefitsVaccination Status:
Hanover has enacted policies and protocols throughout the COVID-19
pandemic to promote employee health and safety. To that end, all
employees are expected to provide true and accurate information
regarding their vaccine status, and when requested, employees are
expected to provide proof of such status. Hanover recognizes
employee privacy concerns and only provides vaccine status
information on a need-to-know basis. The Hanover complies with all
federal, state and local laws, and with respect to such laws
related to COVID-19 health and safety, it is typical for there to
be a distinction in compliance obligations between vaccinated and
unvaccinated individuals. Therefore, various Hanover policies and
requirements are connected to vaccine status, including but not
limited to, the company's Facial Coverings and Social Distancing
policy. Employees declining to provide information related to their
vaccine status, will be considered unvaccinated or not fully
vaccinated for the purposes of The Hanover's COVID-19 health and
safety policies and protocols.
Please be advised that while Hanover does not expect to institute a
vaccine mandate at this time, Hanover encourages employees to get
vaccinated and boosted, and provides paid time off to both obtain
and recover from the vaccine(s) and booster(s).
The Hanover values diversity in the workplace and among our
customers. The company provides equal opportunity for employment
and promotion to all qualified employees and applicants on the
basis of experience, training, education, and ability to do the
available work without regard to race, religion, color, age,
sex/gender, sexual orientation, national origin, gender identity,
disability, marital status, veteran status, genetic information,
ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing
an equal opportunity workplace that is free of discrimination and
harassment based on national origin, race, color, religion, gender,
ancestry, age, sexual orientation, gender identity, disability,
marital status, veteran status, genetic information or any other
status protected by law."
As an equal opportunity employer, Hanover does not discriminate
against qualified individuals with disabilities. Individuals with
disabilities who wish to request a reasonable accommodation to
participate in the job application or interview process, or to
perform essential job functions, should contact us at:
HRServices@hanover.com and include the link of the job posting in
which you are interested.
Applicants who are California residents: To see the types of
information we may collect from applicants and employees and how we
use it, please click here.
Keywords: The Hanover Insurance Group, Greenwich , Auto Field Appraiser - NYC & Long Island, Other , Greenwich, Connecticut
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