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Bilingual Call Center Representative

Company: Vaco Staffing
Location: Greenwich
Posted on: June 20, 2022

Job Description:

Industry: MedicalCompensation: $19/hr5 days a week in office, Contract-to-hire , Full Medical Benefits. Responsibilities:

  • Answering high volume phone queue.
    • Book appointments, coordinate and re-schedule patients and confirm appointments using computerized system.
      • Screens calls, takes messages and directs to appropriate triage.
        • Block schedules for surgeries, vacations, PTO, etc.
          • Prepares the daily schedule of physicians' office, OR and on-call coverage.
            • Televox: check reports for cancellations daily and remove from schedule.
              • Record details of inquiries, comments and complaints.
                • Opens and closes switchboard according to established procedure.
                  • Follows all HIPAA regulations as instructed.
                    • Check New Patient list for duplicates.
                      • Communicate and coordinate with internal departments.
                        • Customer service email correspondence (must have proper grammar to compose emails to clients.)
                          • Follows ONS' policies and procedures.
                            • Perform administrative functions/tasks and other duties/projects as assigned.

Keywords: Vaco Staffing, Greenwich , Bilingual Call Center Representative, Other , Greenwich, Connecticut

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