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Greenwich, CT Client Site Support Engineer

Company: Edge Technology Group
Location: Greenwich
Posted on: November 20, 2022

Job Description:

Client Site Services Engineer

Edge Technology Group, a THRIVE Company - Greenwich CT

  • Work with best in class and serve the world's finest hedge funds
  • Learn and apply top technology to some of the world's most demanding and technology-centric organizations
    Job Description

    The Desktop Support Engineer assists client staffs with their trading floor-centric computer desktop systems. This position interfaces with engineering, networking, development and operations teams to provide top quality systems functionality, support and service to our hedge fund clients

    The Desktop Engineer position requires high levels of professionalism, strong problem solving skills, and the ability to quickly learn new technologies and their utilization in state of the art trading environments

    Essential Functions include-

    • Work closely with client portfolio managers, traders, and IT professionals to provide superior trading technology capabilities and support to our range of predominantly hedge fund clients
    • Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs
    • Act as on-site presence to test computers and all related computer systems, networks and applications to ensure they are functioning properly. Identifying and resolving problems affecting computer operation systems. Escalate to Systems Engineering, Network Engineering staff as required
    • Work with Network Engineering staff to resolve networking issues, set-up portals, connect to switch or firewalls, ensure effective networking operations, maintenance and support
    • Upgrading computer hardware and software as required
    • Training client employees on the use of computer hardware and software systems
    • Ensuring incident ticket requests are closed on time and with high client satisfaction
    • Perform duties on rotation-based schedule as part of 24/7/365 support required
      Candidates should live a commutable distance to Greenwich, CT

      Desired Skills & Experience

      • 3 plus years' experience in providing IT Support within a sophisticated Trading Floor environments, where high levels of service and technical expertise were required
      • Strong communication and customer service skills across all levels of an organization. Proven ability to support trading professionals, as well as collaborate with all levels of IT staff
      • Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments
      • Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT
      • Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution
      • Willingness to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues
      • Experience in working in hedge funds, Fund of Fund or Private Equity firms; smaller organizations where ability to learn a range of technologies was required; and/or client facing/field service roles are all a plus
        Technical skills and Qualifications

        • Strong knowledge of Windows 10 and legacy operating systems
        • Active Directory and Exchange essential- Expert in creating user accounts in Active Directory- creating distribution lists, global contacts in Exchange, etc
        • Good understanding and experience working with VMware, related working knowledge of SANs
        • Strong working knowledge of industry standard desktop imaging and packaging. Dell Kace1000 and 2000 experience a plus
        • Strong understanding of market data - Bloomberg, Thomson Reuters, Factset etc. Proven expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support
        • Strong knowledge of Office 365
        • Strong knowledge of Microsoft Office required. Knowledge of Visio, MS Projects a plus
        • Working knowledge of networking routers, firewalls, switches such as Cisco, Citrix, VPN, and Pulse, Palo Alto
        • Working knowledge of spyware/malware removal tools and techniques
        • Working knowledge of all MDM platforms
        • Working knowledge of Connectwise a plus
          Physical Demands

          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

          The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 40 pounds.


          BS or equivalent in CS, MIS or Engineering desirable but not require

          About Edge Technology Group, a THRIVE Company

          Edge Technology Group, a THRIVE Company is a sector-focused consultancy, exclusively representing alternative investment managers globally. Edge offers fully managed IT services and complete cloud solutions. The company delivers immediate, flexible and proprietary solutions that satisfy the needs of Hedge Funds, Private Equity Firms, Family Offices and Asset Managers worldwide.Edge has 8 locations across Asia, Europe and the US, including Singapore, Hong Kong, Sydney, London, New York, San Francisco, Austin and our corporate office in Greenwich, CT.

          Company Benefits

          All our positions are competitively compensated, full time, salaried and bonus eligible with full medical benefits that are 100% company paid. We also offer a 401k contribution that vests immediately, along with a host of other corporate benefits.


          Edge Technology Group, a THRIVE Company is growing and successfully attracts and retains leading industry talent. We do this by offering dynamic IT professionals exposure to a broad range of leading technologies and the opportunity to learn rapidly and contribute directly to the business.

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Keywords: Edge Technology Group, Greenwich , Greenwich, CT Client Site Support Engineer, Other , Greenwich, Connecticut

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