Patient Financial Access Facilitator
Company: Yale New Haven Health System
Location: Greenwich
Posted on: January 27, 2023
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Job Description:
OverviewTo be part of our organization, every employee should
understand and share in the YNHHS Vision, support our Mission, and
live our Values. These values - integrity, patient-centered,
respect, accountability, and compassion - must guide what we do, as
individuals and professionals, every day.The Patient Financial
Access Facilitator is responsible for all functions and processes
related to patient check -in, check-out, registration and
scheduling. Obtains and updates the patient 's demographic and
financial information in a sometimes demanding atmosphere utilizing
multiple applications to assure timely processing of the patient
visit . Performs a variety of functions including accurate patient
identification while adhering to Red Flag procedures to ensure
patient safety. Must stay abreast of all insurance changes and
adheres to managed care requirements and all other information
legislated for Health Care as it relates to the health system. Must
understand the various insurance carriers' options and completes
insurance entry accurately, satisfying billing requirements to
ensure a payable account. Verifies eligibility of insurances,
identifies and collects co -pay balances, and initiates other
funding referrals as outlined by departmental policy when
appropriate.EEO/AA/Disability/Veteran Responsibilities 1.
Registration: Initiates and completes patient visit information in
accordance with YNHH department protocol.1.1 Collects necessary
patient demographic and insurance information when completing the
registration process.2. Scheduling: Accurately and promptly
schedules patient appointments per department standards.2.1
Schedules patient appointments by obtaining all necessary patients
demographic and insurance information. Works in collaboration with
clinical team to schedule appointments according to facility
schedule, staff availability and patient needs.3. Insurance:
Ensures appropriate financial information is accurately obtained
and documented to ensure proper reimbursement to the health
system.3.1 Demonstrates understanding of the various third party
payers and accurately completes insurance entry in order to satisfy
billing requirements.4. Customer Service: Follows Customer Service
guidelines in accordance with YNHH department protocol.4.1 Ensures
smooth functioning of all processes in order to ensure a positive
patient experience by acknowledging and receiving patients,
physicians and visitors to the department following the YNHHS
Standard of Professional Behaviors.5. Resource Management: Utilizes
Health System and Department resources to effectively support the
patient experience.5.1 Participates in designated committees, staff
meetings, workgroups, and attends all in-service to support team
building and communication enhancements.6. Supports Organizational
and Departmental Goals6.1 Performs all functions in accordance with
established policies and procedures.7. Performs other duties as
assigned by Supervisor.7.1 Identifies and recommends opportunities
to improve Patient Access activities. QualificationsEDUCATIONHigh
school diploma or GED required. Associate degree
preferred.EXPERIENCEOne (1) to two (2) years of work experience in
a customer service environment preferably in a hospital /physician
office with emphasis on registration, third party insurance
verification and financial clearance dealing with all aspects of
medical insurance and eligibility requirements
preferred.LICENSURENASPECIAL SKILLSSelf-directed, well organized
and exhibiting excellent interpersonal and team oriented skills
with a strong ability to interpret insurance benefits and apply to
hospital services. Basic computer skills and the ability to adapt
to various programs/systems. Capable of balancing appropriate level
of intervention and partnering with clinical staff to insure the
highest quality of patient care. Spanish speaking required for
positions in the PCC.YNHHS Requisition ID48335
Keywords: Yale New Haven Health System, Greenwich , Patient Financial Access Facilitator, Other , Greenwich, Connecticut
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