BDC Representative

Company: DARCARS Automotive Group
Location: Greenwich
Posted on: May 26, 2023

Job Description:

DARCARS Automotive Group -is -looking for a On-Site -Service -BDC Agent! -*CLOSED SUNDAYS**Opportunity for Growth and Promotion*As a -Business Development Call Center Agent your role is vital in managing our digital business prospects. *This is not a remote position. -You will contribute to a next generation car buying experience by developing a real connection with our prospective customers primarily via today's preferred communication channels. You will be tasked with managing a high-volume number of inbound/outbound calls and emails in a timely manner. Identify customer needs, schedule in-person and virtual sales appointment, partner with the sales consultants, and provide pricing and vehicle availability information.

• Respond to all customer internet inquires via email, SMS and phone under 1hr and with content that meets the company's mystery shop guidelines.
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand.
• Convert inquiries to dealership visit or virtual appointments.
• Adhere to phone communication scripts and email templates.
• Document all customer contact activity in eLeads (crm)
• Meet, or exceed, individual performance objectives: response time, response rate, appointment set rate, workbook follow up activities and close rate conversions etc.
• Follow best practice guides for short term and long term follow up with customers.Requirements & Qualifications:
  • Computer savvy with a full working knowledge of Microsoft Office Suite
  • Quick learner, able to absorb substantive product and service information
  • Excellent listening, verbal, and written communication skills
  • Commitment to quality, process improvement, innovation, and excellence
  • Professional appearance and work ethics
  • High volume outgoing calls, ranging from 70+ calls per day
  • Advanced computer & phone skills
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast-paced environment
  • Various language proficiency is always a plus
  • Team player, strong organizational and time management skills
  • Availability to work evenings and weekends if necessary
  • High School or equivalent
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screen (background) -Benefits
    • Insurance: medical, vision, dental
    • Short-term and long-term disability plans
    • Life Insurance
    • Employee discounts on vehicle purchases, parts and service repairs
    • Opportunities to join our community service initiativesThis job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. - This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. -DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. - - - -#indeed#indeedsalesPowered by JazzHR

Keywords: DARCARS Automotive Group, Greenwich , BDC Representative, Other , Greenwich, Connecticut