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Desktop Support Consultant

Company: Vertex Solutions Inc.
Location: Greenwich
Posted on: March 14, 2020

Job Description:

Immediate need for a Help DeskDesktop support consultant to support a global customer onsite in their Greenwich CT office. This role will be working heavily with remote staff and must have excellent phone and communication skills Send resumes to Sharynvertexsolutionsinc.com SUMMARY The Help Desk Technician will be responsible for resolving tickets. This individual will effectively communicate with end users, IT management, teamproject leads, and technicians regarding all support issues, ensure that all requests are resolved in an efficient and timely manner. RESPONSIBILITIES Ensure customer service excellence by quickly resolving tier 1 2 escalations to internal team members. Collaborate with team members and IT management to ensure smooth and reliable day to day operations for all support requests. Follow established processes to increase efficiency and improve customer satisfaction. Document all problem resolutions within the Service Management system. Support ongoing and future systems integration projects. Continuously look for ways to improve processes and procedures with the goal of delivering world class customer service. Image and build new hire systems QUALIFICATIONS 3+ years of experience supporting general IT infrastructure, including desktop computers, laptops, software applications, smart phones, tablets, printers and related products. 3+ years of experience with Windows 7 and Windows 10 operating systems. 3+ years of experience with Microsoft Office 365 and the Microsoft Office suite of applications. 3+ years of experience with Windows Server, Active Directory management and Windows Domain environments. 2+ years of experience with local area networks, Internet connectivity, Wi-Fi and VPNs. KEY COMPETENCIES Ability to work in a team-oriented, collaborative environment Strong customer service orientation Excellent written, oral and interpersonal communication skills Able to prioritize and execute tasks in a high-pressure environment Strong problem analysis and problem solving skills Highly self-motivated and directed Keen attention to detail EDUCATION CERTIFICATIONS Bachelor's Degree and 3+ years of professional IT experience, or the equivalent combination of educationtraining and professional IT work experience. Microsoft certifications are a plus. ITIL certification is a plus.

Keywords: Vertex Solutions Inc., Greenwich , Desktop Support Consultant, Professions , Greenwich, Connecticut

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