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Desktop Support Technician

Company: Squanou Technology inc
Location: Greenwich
Posted on: May 24, 2023

Job Description:

1099 Contract


The Service Desk Analyst provides front-line technical support to the Bank by responding to Incidents and Requests reported by users through multiple channels; voice, email, IM, etc.


What you'll do as a Service Desk Analyst I:

- Provide front line technical support to the Bank by responding to incidents and requests reported by users through multiple channels; voice, email, IM, social media, etc.

- Provide superior, high-touch service by engaging mature interpersonal, communication and telephone handling skills.

- Provide highest levels of availability within the system during scheduled working hours while applying performance behaviors aligned with guidelines and standards designed to enable agents to consistently deliver effective results and to ensure the highest level of productivity and user satisfaction.

- Provide troubleshooting support for a wide variety of 3rd party applications, Microsoft Office 2016, PCs, Laptops, Peripherals, IP Phones, Network, Internet Browsers, Outlook 2010, Active Directory and Exchange, Win7/Win10 operating systems, etc. and engage escalation support processes in a timely fashion using sound judgment and self-initiative.

- Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 and Level 3 teammates for troubleshooting and procedural support.

- Strive to achieve resolution of all interactions on first call whenever possible while proactively and conscientiously balancing competing demands in a fast-paced environment


Job Types: Full-time, Contract


Pay: $25.00 - $30.00 per hour


Schedule:

* 8 hour shift




Ability to commute/relocate:

* Greenwich, CT 06831: Reliably commute or planning to relocate before starting work (Required)


Experience:

* Customer support: 1 year (Preferred)

* iOS: 1 year (Preferred)

* Windows: 1 year (Preferred)



Work Location: In person

Keywords: Squanou Technology inc, Greenwich , Desktop Support Technician, Professions , Greenwich, Connecticut

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