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Senior Director, Internal Communications

Company: XPO
Location: Greenwich
Posted on: November 16, 2023

Job Description:

Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. As the Senior Director, Internal Communications, you will help drive the next chapter of the work that XPO does to inform, excite and engage its employees. You will help identify strategic opportunities to make the company's internal communications even better, stronger and more focused on critical business impact - and you will lead the team that implements this work on budget and on schedule. You will also have a critical role in shaping the content and channels XPO uses to reach its employees across North America and the measurement systems we use to track and refine our impact. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you'll do on a typical day:

  • Lead a team responsible for developing and executing a multi-channel strategy to effectively communicate to LTL's diverse workforce.
  • Investigate and resolve employee communications issues that arise in the service centers and other locations
  • Capture and analyze relevant data to identify issues and opportunities
  • Drive and develop creative, innovative and engaging internal outreach, platforms and campaigns that will reach all stakeholders, including our predominantly hourly workforce, and move the XPO mission forward
  • Understand the company and its business drivers, which will allow this person to recommend and implement the best ways to communicate to various audiences to ensure high engagement at XPO Act as a liaison between hourly employees and management, representing both fairly and professionally
  • Maintain productive relationships across the organization that will help provide insights and intelligence needed to assess any emerging matters of concern that Communications can help address
  • Work across the organization to help develop high-quality and innovative communication strategies that effectively activate LTL's internal audiences and position the company as an employer of choice
  • Nurture a great team of experienced professionalsWhat you need to succeed at XPO:At a minimum, you'll need:
    • Bachelor's degree in Communications, English, Public Relations or equivalent related work or military experience
    • 7 years of experience in internal communications, corporate communications, or related position
    • Exceptional writing skills
    • Great project management skills
    • A proved ability to "break the mold" in achieving targeted communications objectives It'd be great if you also have:
      • Experience leading internal communications for a large, diffuse workforce.
      • Strong business acumen with demonstrated ability to connect business objectives and communications strategies.
      • Experience in engaging senior executives - defining their communications priorities, providing strategic communications counsel, demonstrating courage to challenge positions and influence outcomes.
      • Exceptional writing skills and the proven ability to quickly digest complex (sometimes scientific) information and deliver content clearly, succinctly, and accurately for a variety of audiences.
      • History of working for publicly traded fast-growing companies; experience managing and driving several projects simultaneously.
      • Knowledge of workplace issues, labor matters and related legal and regulatory matters.
      • A self-starter who is comfortable crafting and implementing communications strategies for internal audiences.
      • A collaborative mindset and demonstrated ability to work as part of a team.
      • Ability to work quickly and under pressure when news needs to be communicated to internal audiences.
      • Proven track record of developing and maintaining relationships with individuals at all organizational levels.
      • Strong professional copywriting and editing skills for a variety of audiences/media preferred.
      • High level of proficiency with Microsoft Office, especially Word and PowerPoint, is required.
      • Some travel will be required.
      • Strong business and financial acumen with keen ability to identify and deliver impactful, bottom-line improvements.
      • Excellent verbal, written, listening and presentation skills.
      • Ability to effectively engage with employees and leaders at all levels of the organization.Be part of something big. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
        The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
        Review XPO's candidate privacy statement here.

Keywords: XPO, Greenwich , Senior Director, Internal Communications, Professions , Greenwich, Connecticut

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