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Customer Service Representative (Remote)

Company: Nervastral Inc
Location: Greenwich
Posted on: May 16, 2022

Job Description:

Job DescriptionNervastral Companies Inc is an American industrial company founded that has pioneered the use of plastic thru-wall flashing and membrane waterproofing for over 60 years, and continues to be a dominant force in the marketSustainability- Nervastral Companies is committed to integrating sustainability into our everyday business decisions to enable our employees, customers and stakeholders to create better lives, vibrant neighborhoods, and a healthier planet. Climate & Energy- Reducing our carbon footprint helps us do our part to address climate change. We strive to lower our energy use in many ways such as: improving fuel efficiency in our trucks, switching to LED's that use less electricity, and harnessing renewable energy such as wind and solar

Nervastral Companies' commitment to diversity and inclusion and thoughtful people practices is a core element of the company's philosophy, ensuring our employees in our stores, offices, distribution center and other operations reflect the diverse communities we serve. We recognize and appreciate the variety of backgrounds and characteristics that make individuals unique, while providing a work environment that promotes and celebrates individual and collective achievement. Employees can participate in various employee resource and network groups, such as Women's Inspiration and Inclusion Network (WIIN), Hispanic Leadership Network Group, Asian Network Group, the African American Leadership Network, and the Gay and Lesbian Alliance (GALA).

Customer Service Representative Job Summary-We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.Customer Service Representative Duties and Responsibilities-Listen, document, and help resolve conflicts with customersAnswer questions or handle complaints from customersField phone calls, emails, and chat requestsProvide information to customers about order status and product queriesProcess customer orders/changes/returns according to established department policies and proceduresWork closely with the credit department to resolve disputed credit items

Customer Service Representative Requirements and Qualifications-High school diploma or equivalentCustomer service experience a plusExperience with corporate phone systems or switchboard preferredFlexible schedule

Keywords: Nervastral Inc, Greenwich , Customer Service Representative (Remote), Sales , Greenwich, Connecticut

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