Customer Service Representative (Remote)
Company: Nervastral Inc
Location: Greenwich
Posted on: May 16, 2022
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Job Description:
Job DescriptionNervastral Companies Inc is an American
industrial company founded that has pioneered the use of plastic
thru-wall flashing and membrane waterproofing for over 60 years,
and continues to be a dominant force in the marketSustainability-
Nervastral Companies is committed to integrating sustainability
into our everyday business decisions to enable our employees,
customers and stakeholders to create better lives, vibrant
neighborhoods, and a healthier planet. Climate & Energy- Reducing
our carbon footprint helps us do our part to address climate
change. We strive to lower our energy use in many ways such as:
improving fuel efficiency in our trucks, switching to LED's that
use less electricity, and harnessing renewable energy such as wind
and solar
Nervastral Companies' commitment to diversity and inclusion and
thoughtful people practices is a core element of the company's
philosophy, ensuring our employees in our stores, offices,
distribution center and other operations reflect the diverse
communities we serve. We recognize and appreciate the variety of
backgrounds and characteristics that make individuals unique, while
providing a work environment that promotes and celebrates
individual and collective achievement. Employees can participate in
various employee resource and network groups, such as Women's
Inspiration and Inclusion Network (WIIN), Hispanic Leadership
Network Group, Asian Network Group, the African American Leadership
Network, and the Gay and Lesbian Alliance (GALA).
Customer Service Representative Job Summary-We are seeking a
Customer Service Representative to join our growing team. In this
role, you will field calls, emails, and chat requests from
customers who have questions, comments, or complaints about our
products and services. You will also assist customers in placing
orders. All of our Customer Service Representatives are trained to
understand the full menu of our offerings so that they can provide
our customers with excellent service. We prefer candidates who have
some background in customer service or sales, but we are willing to
train the right person.Customer Service Representative Duties and
Responsibilities-Listen, document, and help resolve conflicts with
customersAnswer questions or handle complaints from customersField
phone calls, emails, and chat requestsProvide information to
customers about order status and product queriesProcess customer
orders/changes/returns according to established department policies
and proceduresWork closely with the credit department to resolve
disputed credit items
Customer Service Representative Requirements and
Qualifications-High school diploma or equivalentCustomer service
experience a plusExperience with corporate phone systems or
switchboard preferredFlexible schedule
Keywords: Nervastral Inc, Greenwich , Customer Service Representative (Remote), Sales , Greenwich, Connecticut
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