Digitization Services Representative II
Company: Canon Solutions America, Inc.
Location: New York
Posted on: May 2, 2024
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Job Description:
Digitization Services Representative IIUS-NY-New YorkJob ID:
31175Type: Full-Time# of Openings: 1Category: FacilitiesNY -
NY-Segal-MSAbout the Role Advanced proficiency in site operations
and procedures with strong communication skills and the ability to
receive and address client concerns in an effective and timely
manner.Your Impact Main Responsibilities:- Promptly informs
supervisor of potential problems or customer concerns.- Promptly
reviews and responds to management and client requests via emails,
phone calls, text messages and verbal.- Strong focus on providing
good customer service.- Contributes to the creation of the Site
Procedure Guide to ensure all account processes are properly
recorded.- Oversees workflow and job balance between staff and
ensures tasks are completed within account SLA requirements.-
Responsible for communicating and training team in changes to
workflow or procedure.- Oversees and manages daily and monthly
records on service activity.- Effectively communicates with the
client and staff.- Where appropriate, may serve as main point of
contact to the client for daily activity and participate in client
meetings on account activity.- Participates in the development,
preparation and presentation of formal reporting requirements to
the client.- Point of escalation onsite to address and remediate
client concerns.- Responsible for maintaining site procedure guide
documenting workflow processes and procedures.- Responsibilities
may include Copy/Print Production/Copy Center, Copier Maintenance,
Mail/Courier Services, Reception/Office Services,
Shipping/Receiving, Inventory Services, Warehouse, File
Room/Records File Services based on assigned location.- Attends
cross-functional trainings to ensure ability to provide coverage
when short-staffed.- Site responsibility and location of coverage
may change based on client and/or division needs.Copy/Print
Production/Copy Center:-Responsible for prompt and accurate
reproduction of all print requests.-Reviews electronic file for
print readiness, prints documents, punches, binds, assembles,
sorts, laminates and performs pre-delivery quality control
check.-Receives, logs, delivers and tracks all activity for
reporting purposes.-Responds to customer requests.-Performs routine
upkeep and basic maintenance of equipment.-Records and tracks
customer inquiries and fulfillment of requests.-Performs daily
convenience care functions as needed.Mail/Courier
Services:-Responsible for prompt and accurate receiving, sorting,
delivery, pick up, and processing of all courier items, interoffice
mail, newspapers, magazines and all classed of United States Postal
Services mail.-Tracks courier and accountable items (FedEx, UPS,
Certified Mail, etc).-Researches and routes unidentified and
generic mail.-Receives, logs, delivers and tracks messenger
items.-Responds to customer requests.-Performs routine upkeep of
equipment.-Records and tracks customer inquiries and fulfillment of
requests.File Room/Records File Services:-Ensures all filing
assignments from the current and previous day have been
filed.-Creates, maintains, updates, and monitors files, file
database and file rooms.-Coordinates special projects and other
functions assigned by client contact and Site Manager.-Ensures all
file rooms are intact at all times.Shipping/Receiving:-Responsible
for shipping and receiving incoming and outgoing packages,
materials, parts, or products and verifying and maintaining records
of all shipments.-Receives shipments and counts pieces, retains
shipment paperwork, follows delivery schedule for incoming
shipments, and secures customer signatures.-Responsible for
operating shipping/receiving equipment, responding to customer
requests, data entry, and maintaining inventory.About You: The
Skills & Expertise You Bring Please note: this is a customer-facing
role, and requires compliance with customer policies and protocols,
which may include COVID-19 vaccination and other measures relating
to COVID-19. HS Diploma, GED, or equivalent experience required,
plus 2 to 4 years of related experience.- Prior experience in a
customer service environment.- Good computer skills/technical
knowledge.- Ability to multitask and prioritize in order to meet
deadlines.- Good customer service and communication skills.-
Ability to work with minimal supervision.- Ability to work OT as
needed.- Required to take all necessary steps to obtain security
and/or other clearances required by customers to enter the
customers' premises.- Ability to lift up to 50lbs. - Ability to
spend extended periods of time standing, bending, walking,
reaching, and pulling while performing duties. In accordance with
New York State law, we are providing the anticipated hourly rate
for this role: $20.54 - $30.75Company Overview About our Company -
Canon Solutions America, Inc. empowers companies of all sizes to
succeed by supplying market leading enterprise, production, and
large format printing solutions, supported by exceptional
professional service offerings. With unwavering dedication to
promote professional innovation, Canon Solutions America, Inc.
helps drive sustainability, nurture efficiency, and regulate costs
through the unification of comprehensive digital and traditional
printing and document management solutions. As a wholly owned
subsidiary of Canon U.S.A., Canon Solutions America, Inc. is
headquartered in Melville, NY and has sales and service locations
across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which
earned approximately $30.4 billion in global revenue in 2020, ranks
third overall in U.S. patents granted in 2020 and was named one of
Fortune Magazines Worlds Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including, for eligible positions, medical, dental, vision, 401(k)
Savings Plan, discretionary profit sharing, discretionary success
sharing, educational assistance, recognition programs, vacation,
and much more. A more comprehensive list of what we have to offer
is available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. If you are not
reviewing this job posting on our Careers site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers. #CSAPosting Tags #PM20 #LI-FK1
#LI-ONSITEPI9c4313c38352-25660-33456732
Keywords: Canon Solutions America, Inc., Greenwich , Digitization Services Representative II, Sales , New York, Connecticut
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